Legal

Terms of Service

Effective Date: April 7, 2026 | Last Updated: April 7, 2026

These Terms of Service ("Terms") govern your access to and use of the website, services, and offerings provided by Brand Konnect LLC ("we," "us," or "our"), located at brand-konnect.com. By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, do not use our website or services.

1. Services Overview

Brand Konnect LLC provides marketing and customer acquisition services for residential roofing contractors. Our services include, but are not limited to:

Digital advertising campaign creation and management (primarily via Meta platforms)
Lead generation, qualification, and filtering
Appointment setting with homeowners on behalf of our contractor clients
CRM setup, integration, and automation (primarily via GoHighLevel)

We act as a marketing partner to roofing contractors. We are not a roofing company and do not perform roofing work, inspections, or estimates.

2. Eligibility

You must be at least 18 years of age and have the legal authority to enter into a binding agreement to use our services. By engaging our services, you represent that you meet these requirements.

3. Client Engagement and Fees

For Roofing Contractor Clients:

Clients are charged a one-time setup fee to initiate campaign infrastructure, CRM configuration, and ad creative development
Clients are charged a per-appointment fee only after a qualified homeowner meeting has been completed
There are no monthly retainers unless otherwise agreed upon in a separate written agreement
Specific pricing, payment terms, and deliverables are outlined in each client's individual service agreement

For Homeowners and Website Visitors:

If you are a homeowner who submitted information through one of our forms or ads, you are not a paying client of Brand Konnect LLC. Your information is used to connect you with a local roofing contractor in our network. You will not be charged by Brand Konnect LLC for any reason.

4. No Guarantee of Results

While we use commercially reasonable efforts to deliver high-quality appointments and marketing results, we do not guarantee specific outcomes, including but not limited to:

A specific number of leads, appointments, or closed deals
Revenue or profit amounts
Ad performance metrics (cost per lead, conversion rates, etc.)

Marketing results depend on many factors outside our control, including market conditions, seasonality, contractor responsiveness, pricing, reputation, and homeowner behavior. Any statistics, case studies, or testimonials on our website represent individual results and are not guarantees of future performance.

5. Client Responsibilities

Contractor clients agree to:

Respond to booked appointments promptly and professionally
Maintain accurate availability on shared calendars
Provide truthful and accurate business information
Comply with all applicable federal, state, and local laws, including contractor licensing requirements
Not misrepresent their qualifications, insurance, or licensing status

6. Intellectual Property

All content on our website, including text, graphics, logos, images, code, ad creative, landing pages, and funnels, is the property of Brand Konnect LLC or its licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or reproduce any content without our prior written consent.

Ad creative, landing pages, funnels, and automation sequences built by Brand Konnect LLC for client campaigns remain the intellectual property of Brand Konnect LLC unless otherwise specified in a written agreement.

7. SMS/Text Message Communications

By providing your phone number through our website, forms, or ad submissions, you consent to receive SMS/text messages related to your inquiry. This may include appointment confirmations, reminders, and follow-up communications.

Message frequency varies
Message and data rates may apply
Reply STOP to opt out at any time
Reply HELP for assistance
Consent is not a condition of purchase

For more details, see our Privacy Policy.

8. Limitation of Liability

To the fullest extent permitted by law, Brand Konnect LLC, its owners, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to lost profits, lost revenue, lost data, or business interruption, regardless of the theory of liability.

Our total liability for any claim arising from or related to these Terms or our services shall not exceed the total fees paid by you to Brand Konnect LLC in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Brand Konnect LLC and its owners, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising out of or related to your use of our services, your breach of these Terms, or your violation of any applicable law or third-party rights.

10. Termination

Either party may terminate the service relationship at any time with written notice. Upon termination:

All outstanding fees for completed appointments remain due and payable
Access to Brand Konnect-built funnels, automations, and ad accounts may be revoked
We will make reasonable efforts to provide a transition period where appropriate

We reserve the right to suspend or terminate services immediately if a client engages in fraudulent activity, violates these Terms, or fails to pay outstanding invoices.

11. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If negotiation fails, the parties agree to submit to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in the state where Brand Konnect LLC is registered. Each party shall bear its own costs of arbitration unless the arbitrator determines otherwise.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State in which Brand Konnect LLC is organized, without regard to its conflict of law provisions.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, and any individual service agreement, constitute the entire agreement between you and Brand Konnect LLC regarding the subject matter herein.

15. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised Terms.

16. Contact Us

If you have questions about these Terms, contact us at:

Brand Konnect LLC
Email: [email protected]
Website: brand-konnect.com