Privacy Policy
Effective Date: April 7, 2026 | Last Updated: April 7, 2026
Brand Konnect LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at brand-konnect.com, interact with our advertising, or use our services.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use immediately.
1. Information We Collect
Information You Provide Directly
- Name, email address, phone number, and business name submitted through forms, surveys, or booking pages
- Property and roofing project details provided during the qualification process
- Any other information you voluntarily submit via chat, email, phone, or SMS
Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, referring URLs, and click activity
- Cookies, pixels, and similar tracking technologies (see Section 6)
Information from Third Parties
- Advertising platforms (e.g., Meta/Facebook) may provide us with lead information you submitted through ad forms
- CRM and marketing platforms may sync contact and engagement data
2. How We Use Your Information
We use your personal information to:
- Qualify and schedule roofing appointments on behalf of our contractor clients
- Communicate with you via phone calls, SMS/text messages, email, and voicemail
- Deliver and optimize our advertising campaigns
- Improve our website, services, and user experience
- Comply with legal obligations and enforce our terms
3. SMS/Text Messaging Consent
By providing your phone number and opting in, you consent to receive SMS/text messages from Brand Konnect LLC and/or our contractor clients related to your roofing inquiry. These messages may include appointment confirmations, reminders, follow-ups, and service-related communications.
- Message frequency varies
- Message and data rates may apply
- You may opt out at any time by replying STOP to any message
- Reply HELP for assistance
- Your consent to receive SMS messages is not a condition of purchasing any goods or services
- We do not sell, share, or rent your phone number or opt-in data to third parties for their own marketing purposes
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Roofing contractor clients — to fulfill the appointment you requested or were qualified for
- Service providers — such as CRM platforms (e.g., GoHighLevel), advertising platforms (e.g., Meta), analytics tools, and communication tools that help us operate our business
- Legal and compliance — when required by law, subpoena, or to protect our rights
5. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.
6. Cookies and Tracking Technologies
We use cookies, Meta Pixel, and similar technologies to:
- Track ad performance and conversions
- Retarget visitors with relevant advertising
- Analyze website traffic and user behavior
You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Opt out of marketing communications
- Withdraw consent where processing is consent-based
To exercise any of these rights, contact us at [email protected].
8. California Residents (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request its deletion, and opt out of any sale of personal information. We do not sell personal information. To submit a request, email [email protected] with the subject line "CCPA Request."
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will promptly delete it.
10. Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services after changes constitutes acceptance of the revised policy.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Brand Konnect LLC
Email: [email protected]
Website: brand-konnect.com